A good hosting company will also offer you all the necessary software you need to run your sites. Automatic installation of popular software is mandatory. And the web host should be familiar with all the leading e-commerce and traffic analysis packages and make them available to their customers. Likewise, online security has become mandatory and your web host should offer SSL Certificates. On the email side, you want powerful spam filters so you won't be inundated with tons of junk.
Why can't I find an managed it services site that talks to me in a language I can understand? Information Technology is a broad term; I'm just trying to get my printer to work!
Are you one of tech support I.T those people who will never own a printer or even install one onto your computer? If so than you qualify as a person who will greatly benefit from disabling the Print Spooler service. If one day you change your mind about that printer, then just turn the service back on. That's why you need to make sure you record every change you make in services by writing it down on paper or storing it in a text file.
Having a telephone Managed I.T support uttah is the best option. Clients could be handled better over phone, than through any other media. Nothing can beat the personal touch a telephone conversation can provide. On the negative side, you'll have to prepare for understanding all kinds of pronunciation and slangs. This could become more difficult customers are from different parts of the world. Also be aware that phones have to be attended even if you are vacationing with your girlfriend on a lovely beach.
Another t-shirt that's guaranteed to leave you warm and fuzzy reads "I get paid for tech support..." on the front, "...I don't get paid to care" on the back.
Do I have your support?? Tech support must be good, especially if you are kind of new and don't know what the heck you are doing. You need to have your website running 24 hours a day, 7 days a week. That's why the best web hosting company is the one that runs 24/7 too. The customer support, moreover, must be very easy to reach. Go for a web host that has a good 'Contact Us' page and an actual phone number to dial in case you have some issues.